HiWire Trampoline Park
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FAQ's

Must I sign a waiver to enter HiWire?

Yes, all jumpers AND observers MUST sign a waiver. For maximum convenience, we have developed a state-of-the-art online waiver system that allows you to sign online from anywhere in the world and without printing.  You can sign the “eWaiver” at our TouchPad Waiver Station when you arrive at the facility; or you can sign now from any computer. Anyone under 18 must have a waiver signed by a parent or Legal Guardian. Grandparents, siblings, nannies, aunts/uncles, and other family members without court issued guardianship are not considered legal guardians. If you are bringing children or teens who are not your kids — for birthdays or play dates – please remember to get waivers signed by their parents before you come. Permission by phone or email is not sufficient. Once you have a signed waiver on file, it is valid for subsequent visits at HiWire for one full year.  Click Here to sign your waiver.

Do you have a Printable Waiver?

We often have parents and teachers ask for a printable waiver to use for field trips and large parties, so yes, we do now have a printable waiver available for temporary use only. This waiver is only good at the time of use and will not be stored on file. Only digital waivers signed online or in-house at the kiosk will be kept on file for future visits. Please Click Here for the printable version of our temporary waiver.

Okay, so there are trampolines…but what can we do at HiWire…?

You can bounce in our open jump field (over 60 connected trampolines), play intense trampoline dodgeball, jump into the foam pit, perfect your moves on our bounceboards, get a grueling crossfit trampoline workout, dunk a basketball on a 16 foot hoop. You get the idea….

How much does it cost?

1.0 hour of Jump Time at HiWire is $12. We also sell a 2.0 hour Flight Pass for $20 (Monday-Thursday only). (Ages 6 and Under are $8--1hour during Special KidJump Times. You can save money by 1) becoming a fan of HiWire on Facebook (and “Checking In” on your smart phone when you arrive); and 2) putting a group together. Group Math Discount: 10-19 jumpers = $1 discount per jumper,  20-29 jumpers = $2 discount  per jumper, 30-49 jumpers = $3 discount per jumper. ALL reservations must be paid in advance. We will not make any reservation without payment in full.  You must be 13 years or older to be dropped off without an adult.

Is HiWire dangerous?

HiWire employs the latest technology and safety engineering in an effort to make your jumping experience as safe as possible. Like any vigorous sporting activity, injuries can and do occur. However, injuries are rare and usually quite minor.  A recent study of trampoline parks across the US found an injury incident rate of 0.02%, with the most common injuries being trampoline burns and bruises. Trampoline Parks have a better safety rate than any competitive sport; even safer than bowling! Follow our safety rules and the chances of injury are even less.

Do I need to buy Advance Tickets to jump at HiWire?

Walk-ins are always welcome and typically we are able to accommodate you. However, on Friday, Saturday, and Holidays we DO SELL OUT. You can pre-purchase your flight time and secure your time spot by purchasing tickets online. Follow the "Tickets" button on the top right hand corner of this page to purchase tickets online. On-line tickets are non-refundable and non-transferrable.

When is HiWire Open?

HiWire is open Monday through Thursday from 9:00am to 9:00pm; on Friday and Saturday from 9:00am to 12:00am (9:00pm-12:00am is exclusive Club HiWire time for ages 15+ only); and closed on Sunday.

Are there any age limits or restrictions?

HiWire is available and fun for ALL ages! We have special KidJump pricing for Kids 6 and under Monday-Saturday from 9:00am - 10:00am year-round. During KidJump, one accompanying adult can jump free with the kiddos. On Fridays and Saturdays, there is a 15 year old minimum age requirement for Club HiWire after 9:00pm. There is never an upper age limit!  You must be 13 years or older to be dropped off without an adult.

Yes, you may go back into the Trampoline Arena as an observer without purchasing a Flight Pass. However, you must still sign a waiver to enter the arena. You must be 13 years or older to be dropped off without an adult.

What should I wear?

Something comfortable! You will be having a blast and getting a great workout so exercise gear is fine. Barefoot or special HiWire Grip Socks only on the Trampoline Arena. We sell Hiwire Flight Socks at the door with “grippy” bottoms that help you get the most out of your jumping experience. Price is $4/pair.  Shirts must be worn at all times.

What other group events do you offer?

We offer one of the most unique fundraisers on the planet; we also offer one of the most memorable slumber parties ever conceived.  For companies and organizations, HiWire is an active, creative and fun way to build team unity. Where else can you legally bean your boss in trampoline dodgeball….?

How do we get there?

Please view the map on our Contact page or Click Here to View the Map.

What is your Cancellation Policy?

NO refunds or rescheduling pre-purchased flight tickets

Deposits for Parties and Large Group Events will be given a full refund on cancellations made more than a week in advance. A deposit becomes non-refundable within 7 days of the event. No refunds for persons missing from your reservation. ALL group and ticket sales are final.

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